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“That’s three hours of my life I won’t get back”

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Reporting from Bet Chat HQ, south west London…

Today I’m going to make you a promise…

No matter how big Bet Chat gets, when you contact our customer services team, I will never ever make it nigh on impossible for you to speak to a useful human being.

I say that as somebody who earlier spent two hours on hold with NatWest, after going through a torturous automated process, only to be told by the human being I was finally connected to, that she had to forward me through to a different team that currently had a… wait for it… two hour queue.

And guess what? The tale of woe didn’t end there.

Having been told it would be another two hours or so, I left my phone in the living room on loudspeaker and went and had a shower…

All of 20 minutes later I returned from the shower to discover that… wait for it… the call had been answered in record time and the person, not receiving a reply from myself, had hung up.

On an entirely related note, if you do so happen to be a business account manager for a UK based bank and would like our custom, please do get in touch.

Is your name Jon or Francis?

If not, feel free to close this email now, but thanks for reading!

If it is however, you may well have won September prizes in the Bet Chat Fantasy Football League.

Jon Wilson finished first and Francis Connell finished second. 

If that’s you, claim your prize by emailing clients@thebetchat.com. This is your second and final reminder.

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