White-listing Instructions
Unsolicited, unwanted advertising email, commonly known as “spam”, has become a big problem. It’s reached such proportions that most e-mail services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad.
We at Bet Chat applaud their intention to protect you from spam, but everyone agrees that the current systems for stopping spam are far from a perfect solution. They often block email that you’ve requested, but that fits somebody’s idea of what spam looks like…
The more responsible anti-spam activists are working hard to cut down on these “false positives”, but in the meantime, you might unexpectedly find you’re not getting your emails every time…
As it happens, there’s something you can do to keep your Bet Chat emails from falling into the false positive trap. You can fight the blacklists with a “white-list”, so white-list us now before your delivery is interrupted.
Of course, every e-mail system is different. Below are instructions for some of the more popular ones. If yours isn’t here, please contact your ISP’s customer service team for their instructions. (Forward the answer to us, and we’ll add it!)
Yahoo/AOL
To ensure that your e-newsletter is delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here’s how:
- Open your Yahoo mailbox.
- Click Settings.
- Click More settings.
- Click Filters.
- Click Add new filters.
- Next, click Filter name.
- In the top row, labelled From:, make sure contains is selected in the pull-down menu.
- Click in the text box next to that pull-down menu, then enter the address in the “From” line of your most recent e-newsletter: hello@thebetchat.com
- At the bottom, where it says Choose a folder to move to, select Inbox from the pull-down menu.
- Click the Add Filter button again.
Microsoft Outlook 365/Hotmail/MSN
Hotmail and MSN are both owned by Outlook and these instructions will be the same for these accounts. If you’re using Microsoft Outlook 365 for your e-mail, you can make sure your Bet Chat newsletter is delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:
- Open any Bet Chat newsletter, then add the sender or the sender’s domain to your address book.
- Find the address in the “From” line of your most recent Bet Chat newsletter and add it to Personal Contacts in your Outlook Address Book.
- If the email has filtered to your Junk email folder, open the Bet Chat newsletter and select Mark as Not Junk.
Gmail
If you’re using Gmail, you can make sure your e-newsletter is delivered to your Inbox by adding our sending address to your contacts list. Here’s how:
- Open your latest Bet Chat newsletter.
- Hover your cursor over the the email address until a pop up box appears.
- When the pop up options display, click on Add sender to Contacts list.
- A highlighted box will appear on your screen to confirm The sender has been added to your contacts list
- If the email has filtered to your Promotions email folder, right click on the Bet Chat newsletter and select Move to Tab, then select Primary email folder.
- A warning message will appear in the bottom left of the screen asking if you would like all future messages from hello@thebetchat.com to be moved to Primary. Select Yes.
